All orders can be returned within 60 days of delivery for a refund.
Outbound shipping fees from the original order are not refundable.
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached.
Returns of multiple orders should not be combined and will result in processing delays.
We do not accept returns for individual items purchased as a set or bundle.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
How to request a return
Follow the steps at the portal to request your return. Please note that return shipping and any reverse duties are the responsibility of the customer.
Once your return is received and inspected, we will notify you if your return is accepted or declined.
This process can take up to 5 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.