Delivery & Returns
Track That Plush Perfection!
Stoked about your order? Follow its journey right here using the info from your shipment notification.
When's It Coming?
We're on it! Just remember, orders made on the weekend start processing on Monday. Allow 1-2 business days for us to send out your comfy treasures, especially during those rush times. Oh, and your specific delivery times? They'll pop up at checkout, tailored to your destination country.
Duties & Taxes
No surprise fees here! For some places, duties or import taxes are settled at checkout.
Oops, Need a Change?
Made a mistake or had a change of heart? No worries! Ping us over here and we'll try our best to sort it out before it's shipped.
If your cosy order seems lost or someone snagged it, reach out here.
Returns? We've Got a Chill Policy
You've got a whole 60 days post-delivery to send it back for a refund. Just keep it neat, with all those tags and liners. A lil' heads up: don't merge returns from different orders, and wear undies when you try stuff. We might turn down returns that look a bit... well, worn.
Wanna Make a Return? Here's How
Pop over to our portal, follow the steps, and you're golden! Just remember: return shipping and any reverse duties are on you.
The Lowdown on Refunds
Once we lay our eyes on your returned goodies, give us a quick 5 business days (from when the tracker chimes in) to check 'em out. All good? Your cash takes a trip back home. Just a tad note: banks can be leisurely walkers, so it might take them 7-10 business days to show that refund in your account.
Still Got Questions?
We're all ears. Whether it's about your order, our collection, or just a general chat about what makes loungewear truly comfy, give us a shout. We love hearing from our tribe!