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Came across a fake MISSCOSY website or advertisement?
I have ordered from a fake website, what should I do now?
Since you have made a purchase on a fake website, you may have become a victim of fraud. Therefore, we advise you to contact your bank/payment method as soon as possible so that they can arrange a refund for the fake items you purchased. Please report the website using the link above. We can then ensure that the counterfeit is removed as soon as possible!
Can you reimburse me for my costs?
Unfortunately, since these sites are in no way affiliated with MISSCOSY, we are unable to provide you with a refund. We advise you to contact your bank/payment method for more information about a refund.
Is my bank information at risk if I ordered from a fake website?
Please contact your bank directly if you have any concerns about your bank details. We advise you to follow your bank's recommendations to keep your account safe. Also, please be wary of phishing emails to which you may be susceptible.
I saw a sale ad on social media, is it real?
When we have a sale, we will announce it through our social media channels, but only through our verified accounts! Make sure the account announcing a sale is our official verified account before placing an order.
I was contacted through Instagram, was it you?
We will only ever contact you through one of our verified accounts:
- @misscosyofficial - Instagram
- @misscosyloungewear - Facebook
- @misscosy - TikTok
If you're not sure who contacted you, please contact our customer support so we can find out for you. You can also report fake ads on social media by clicking the 3 dots on the top right of the sponsored ad to report it directly to the social media platform. The more reports they receive, the better!
How do I know this is a reputable website?
We do not sell our items through third parties, only through the following official websites. Always check the URL before you order!
What do you do to prevent this from happening?
We regularly post on our social networks and blog with all relevant information to protect our community. Also, a special team works to remove all fake ads and fraudulent websites as soon as possible.